This Cancellation Policy defines the conditions under which a customer may cancel an order before it has been processed or shipped.
1. Product Order Cancellations
Orders can only be cancelled if they have not yet been processed or dispatched.
Once an order has been shipped, cancellation is no longer possible and the Returns Policy applies instead.
To request a cancellation, customers must contact Aurama.gr immediately via email, including their order number and relevant details.
2. Services, Courses & Experiences
For services, courses, and experiences (online or in-person), cancellation depends on the specific terms provided at the time of booking or purchase.
You may request new dates or cancellation at any time, but approval is subject to availability. Refunds may be partially possible depending on the conditions outlined in the Refunds and Returns Policy.
In some cases, cancellation may not be possible once registration or payment has been completed.